Return Merchandise Authorization Request Form

Please Read the Return policy below and check the box acknowledging that you have read and agree to comply with and be bound by this policy.

Returns

REFUNDS/CREDITS

In order to provide superior customer service WESTCHATHAM.COM will issue a refund for any product that is returned to us within 30 days of purchase.

If you receive your order and are not completely satisfied with any product for any reason simply follow the instructions below and return the product to us. We will accept your return up to 30 days from the date of invoice. We will gladly refund the purchase price of the returned less a 20% restocking fee. All returns for credit are subject to a 20% restocking fee. The product must be returned unused, undamaged in the original box with all parts, packing and instructions. Original freight charges are non-refundable. Product returned after the 30 day window or without a RMA number will be refused.

THE FINE PRINT:

• ALL RETURNS FOR CREDIT ARE SUBJECT TO A 20% RESTOCKING FEE.

• ORIGINAL FREIGHT CHARGES ARE NOT REFUNDABLE

• ALL RETURNS REQUIRE A RETURN AUTHORIZATION NUMBER (RMA)

• Returns will be accepted for items returned with a RMA up to 30 days from the date of purchase.

• Customers are responsible for return shipping of the product to our warehouse. In order to track your return, please ship via UPS, FEDEX, AIRBORNE, DHL.

• Returns will be processed within 24 hours of receipt of your package.

• All returns must be packaged securely and insured, we will not issue refunds for items damaged on the return shipment.

• All returned items must be new, unused, and in their original packaging including all original hardware and instructions. Any items showing wear, damage, modification, or installation (which includes scratches, dings, dents, and cut or stripped wires) will not receive a refund.

WHY A RE-STOCKING FEE?

Returns are very expensive for both you and for us. Rather than inflate all of our prices to cover the costs that we incur to process returns, we feel that it is much more equitable to charge a re-stocking fee to those people who actually do make returns.

DEFECTIVE GOODS

In order to provide superior customer service WESTCHATHAM.COM will replace any defective product that are returned to us within 30 days of purchase.

We will ship the replacement item back to you as soon as we receive the defective part.

You pay for the freight back to us and we will pay for the freight back to you.

Items returned after the 30 day window or without a return authorization number on the outside of the box will be refused.

ALL RETURNED ITEMS ARE SUBJET TO A 20% RESTOCKING FEE

*Special Order, or Custom items are not returnable unless the item is defective upon receipt.

WESTCHATHAM.COM will not issue credit on any equipment that has been installed, used or returned in a non re-saleable condition.
 

     I acknowledge that I have read and agree to comply with and be bound by this policy.